FAQ

Frequently Asked Questions

Are my payment details/data secure?

Go! Go! Hanguk store is compliant with the latest GDPR disposition for data protection. The payments on our site and on the sites of affiliate partner are made with safe and secure payment platform.

What payment methods do you accept?

For Go! Go! Hanguk products, we accept payments by credit card or PayPal. For affiliate partner products, make sure to check the related page for all the details about the payment options.

Do you ship internationally?

Physical products can be shipped internationally. Please make sure to check the relate shipping fee in the affiliate partner policy.

What are your shipping options?

Shipping options change depending on the product. Please make sure to check the relevant shipping option in the affiliate partner policy.

How long until I get my delivery?

For Go! Go! Hanguk digital products, the delivery is immediate. For affiliate partner products, please check the related page for further details.

How do I place an order?

To place an order, simply click on the product you would like to get, and then click on “buy on -”. Some products are sold directly by Go! Go! Hanguk, in which case you will be redirected to the check out to finalize your order. Other products are sold by affiliate partners, in which case you will be redirected to the product page in the partner website. Once there just follow the instructions for the check out to finalize the order.

Can I change or cancel my order?

Order of digital products can not be cancelled. For the other products, please check the dedicated product page on Go! Go! Hanguk store or on the affiliate partner website.

What is your return policy?

Digital products are not returnable. For the physical product sold by affiliate partners, please consult the partner return policy.

How long have you been in business?

Go! Go! Hanguk was founded 6 years ago and it became the leading agency for helping people living and studying in Korea. We know what are the best products for people interested in Korean language and culture.

From where do you operate?

We are based in Seoul, Korea. Don’t worry though, we partner with sellers abroad, to provide you products and services with low or none delivery/shipping fees.

Why some of your products are sold via other sellers?

All of the products we sell on our store are carefully selected. In order to provide you with many quality products, without charging a premium for shipping/delivery fee, for some of them we decided to partner with renowned sellers that are closer to you. 

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